I got 2 pairs of shoes online, the size ran a bit smaller, so I decided to just do an exchange at the Stonestown Aldo, they did an exchanged, but the guy tossed away my original receipt. They're horrible quality - The last time I bought any of their shoes was about 8 years ago. There were a couple of pairs I liked but couldn't gel with some of the accents on them. So I guess it really depends on what you buy from Aldo. I would also avoid using PayPal to pay from Aldo, because returns are harder since you can't go in-store to return, you have to ship it back. What make these boots hot are they are made out of courdoroy and they are very versatile style wise.
We waited a week and never heard back from anyone, despite repeated promises when we called to follow-up. Although a bit expensive, as they don't last forever! I chat a customer service rep and first off it took him 8 mins to finally respond to my chat. Also I want to say that often the pictures for products on the Aldo website are often heavily lacking. Day one I wore them to work, where I sit in front of a computer all day. It turned out that one side of the wallet was white, and the other was black, when I had actually expected an entirely-black wallet.
After placing a hold for two pairs of shoes via phone, I was told that none of them were on hold when I showed up to the store. On Sunday I went into the store and was making a decision on which pair to boots to buy. The store manager looked at the shoes and kinda tossed the box like what do u want me to do with these if u. Not quite as good but, it's the way she goes. Very unprofessional when I', asking you a question and you are focused on talking to your friends instead of talking to me.
It's disappointing I pd 900 that's not cheap. Not even a thank you for having waited as long as I did. In the meantime I went to another Aldo store in San Francisco on Market street, and my shoes were exchanged without any issue, so clearly there was nothing wrong with the shoe or the return policy. They're also real leather so I know they'll stretch. I wore my Aldo bots almost everyday for 2 years, untill they were bad enough for put them out. You issuing a refund doesn't fix my mom not getting a gift she that I had promised her. Unfortunately they got so uncomfortable - the leather stretched out so my toes and dorsum were flapping and banging around in the cavernous front of the shoe when I walked - that I could barely wear them.
And the stitching looks alright to me. I walked home and noticed the felt that covers the inner sole was slipping around. As soon as I entered the store, I asked the person there if I could click a picture of the accesories for personal use. I'm the type of girl who doesn't like the spotlight in a room full of strangers. What a lousy shoe brand. But the quality is just not there and clearly the customer service isn't either.
It's really nice leather, really nice designs and it won't kill my wallet. I wore it 4 times as its a dress up bag. Will update when I wear them further. I've ordered shoes on sale that have never been sent, after a. Although they didn't have my shoes in stock one of the girls found the very last pair in my size in an Aldo in New York and offered to ship them to my house free of charge! I went in the store to find a store and I was told that they not getting the shoe because of the area.
And remind me how much a repair at a third party will cost? The best part was that they were super comfortable!! For what its worth, the quality of Clarks can be a bit overrated. But I like that they can request the shoe of your choice via a little handheld device and a guy brings out the shoe. Most other Aldo's are ok, but I'm talking about this location in particular. I can wear their high heels for 10 hours and be fine. I ended up throwing in a cute little purse and a pair of insoles, to use up the gift card and make sure the store got its money's worth from me.
I don't have to be careful with them bc I know I didn't spend a fortune. They had to be tired. Ah yes I've been spoiled being close to downtown etc. Both the girls on duty that day were extremely friendly and helpful. District manager requested by customer service to respond to inquiries and complaints but failed to respond or have the courtesy to reply. Occasionally, I'll find an actual sale, and get clearance shoes for about half-off. I remembered it as I was walking into work.
I was looking for some accessories. So nice and soft and cushiony inside. Purchased a pair of shoes to my better half. Aldo's shoes themselves really rate between 3 - 4 stars. The edge of the heel has also worn away exposing the white plastic block underneath, which looks terrible and cheap.